Question 1

Can I receive samples before placing an order?

Accepted Answer

Yes! We strongly recommend that you request samples prior to purchasing your products. Click the 'Request Samples' button from any page to select a batch and let us know where to send it. If there are specific items you would like to receive, leave us a note in the comments section and we will add them to your batch. Samples are free with standard shipping. If you need them sooner, select the express option and just pay for shipping!
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Question 2

I received an email coupon. How do I apply it?

Accepted Answer

When you reach the checkout page, you will see a field that reads "Enter a promo code." Type in your code to apply the discount and your cart will update automatically.
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Question 3

What If I want to place a volume or wholesale order?

Accepted Answer

For large volume orders over $2,000 or to learn more about joining our distributor network, connect with our Sales or Customer Service Representatives at emarketing@flairpackaging.com(mailto:emarketing@flairpackaging.com?subject=Large volume order request)

Question 4

How can I check the status of my order? Can I track my shipment?

Accepted Answer

When your order is ready to ship, we will send an email that includes your invoice and tracking number. Our products are shipped with UPS and can be tracked on their website platform.
 
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Question 5

Can I cancel my order? Are there cancellation fees?

Accepted Answer

Orders may be canceled at no extra charge, but require authorization by a Flair representative to be processed.
To cancel, review our Return & Refund Policy (https://www.e-flairpackaging-usw.com/terms-of-sales)below and connect with us at emarketing@flairpackaging.com (mailto:emarketing@flairpackaging.com?subject=Return Request)to have your cancellation authorized.

Question 6

How do I print the invoice?

Accepted Answer

Log-in to your account and open the my account 
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Click the order number that you wish to print the invoice, then click "View Invoice"
 
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Click print to print the invoice

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We're closed for Thanksgiving on 11/27 - 11/28. Pick-up hours will resume 12/01.

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